Notifications & emails
Fix missing alerts and email issues.
By Charlotte1 author10 articles
Welcome email isn't sendingWhat to check when welcome emails don’t send, don’t arrive, or need updating.
Approver can’t see absence requestsFix issues where an approver receives an email to approve a request, but the request doesn’t appear in their tasks list.
Set up sickness alertsCreate and manage sickness alerts to notify managers when employees reach defined absence thresholds.
Line managers not receiving email notificationsResolve issues where line managers don’t receive absence request emails, even when they have approval rights.
Admin assistant not receiving absence requestsFix issues where an admin assistant doesn’t receive absence request notifications.
Annual leave booking remindersLearn how booking reminder emails work and what notifications managers and employees receive.
Not all approvers receive email notificationsUnderstand why some approvers don’t receive email notifications and how to ensure all approvers are notified.
Disable or enable update report emailsControl whether Access TeamSeer sends update report emails to HR Managers.
Fix unexpected long-term sickness notificationsStop incorrect return-to-work reminders when a user is still on sick leave.
Redirect system emailsRedirect or stop system-generated emails for testing or temporary use.