If line managers aren’t receiving absence request emails, the issue is usually related to email filtering or network settings rather than system configuration.
📌 Note: Users must be included in Approve rights to receive absence notifications.
Check email filtering
Ask the user to check their junk or spam folder.
Confirm emails aren’t being blocked or redirected.
Check email whitelist settings
Ask your IT team to allow emails from:
Whitelisting ensures emails aren’t blocked before reaching the user.
Check firewall or network settings
Ask your IT team to check:
Whether the firewall blocks incoming system emails.
Whether emails reach the network but are filtered internally.
Provide timestamps of expected emails to help locate them.
Confirm notification setup
If emails still don’t arrive:
Check the user is included in Approve rights.
Confirm they are the correct approver for the request.