If multiple users can approve a request, the system only sends one email per approval role. Other users with the same role can still approve the request, but won’t receive an email notification.
📌 Note: You need HR Admin permissions to update approval roles and accessor settings.
Understand email notification behaviour
The system:
Sends one email per approval role.
Doesn’t send emails to every user assigned to the same role.
For example:
If you assign Line Manager and Special1, the system sends:
One email to the line manager.
One email to a user with the Special1 role.
Other users with the same role can still approve from their task list.
Ensure all approvers receive emails
To make sure each approver receives an email, assign them different roles.
Update approval roles
Click HR Admin, then click Setup.
Click Types.
Add additional roles such as Special2 or Special3 to Approve rights.
Click Save.
Assign unique roles to users
Click HR Admin, then click Setup.
Click Accessers.
Keep one user assigned to Special1.
Assign other users to Special2, Special3, or other roles.
Click Save.
Confirm the setup
After you update roles:
Each approver has a unique role.
The system sends one email per role.
All approvers now receive notifications.
Understand limitations
The system won’t send multiple emails to users with the same role.
Users can still approve requests without receiving an email.