If a user moves location or is assigned incorrectly, you can update their location directly without creating a new account.
📌 Note: You need HR Admin permissions to update user details.
Change the user’s location
Click My Admin, then click View another user.
Select the user, then click Account.
Find Location.
Select the correct value from the dropdown.
Click Submit changes.
Confirm the update
After saving:
The user is assigned to the new location.
Their working pattern and bank holiday settings update accordingly.
Allowance calculations may change if the location uses different rules.
Avoid creating duplicate users
Don’t create a new account when updating location.
Email addresses must be unique and can’t be reused.
If a user was processed as a leaver:
Reinstate the existing account.
Then update the location.