If you create a duplicate user, you can mark the incorrect account as a leaver to remove it from active lists. This ensures only the correct account remains in use.
📌 Note: You need HR Admin permissions to update users and run the leaver wizard.
Prepare the duplicate account
Click HR Admin, then click Names and user names.
Find the duplicate user.
Update the value in Surname, for example, add “DELETE”.
Click Save.
🤓 Tip: Renaming helps you identify the correct account before removing it.
Check for existing data
View the user’s calendar.
Confirm no absences or records exist on the duplicate account.
Remove the duplicate user
Click HR Admin, then run Leaver wizard.
Select the duplicate user.
Enter a leave date.
Click through the remaining steps.
Click Finish.
📌 Note: You can accept default values in the wizard when removing duplicate users.
Confirm removal
The system may take up to an hour to process the leaver.
The user will no longer appear in active lists after processing.