If not all users are included in the rollover, the issue is usually caused by differences in business year dates or a partial rollover run.
📌 Note: The rollover process applies only to users whose business year end date matches the value selected during rollover.
Check users’ business year dates
Click HR Admin, then click Allowances and start dates.
Sort by Business Year Start Date or Business Year End Date.
Review the dates for all users.
Ensure:
Users expected to be included share the same business year end date.
Check rollover settings
When running rollover:
Year end date to modify must match the users’ current business year end date.
New year end date defines the next business year.
If the wrong date is selected:
Some users won’t be included in the process.
Rerun the rollover if needed
If some users were missed:
Run the rollover again.
Use the same Year end date to modify.
📌 Note: Users already updated won’t be affected. Only users still on the old business year will be processed.
Check for multiple business years
If your system uses more than one business year:
Users may be split across different year end dates.
You must run rollover separately for each group.
Check for system timeout
If the rollover didn’t complete:
High system activity may have interrupted the process.
Rerunning the rollover will update remaining users only.
Confirm the result
After rerunning:
Check all users now have the correct business year.
Review allowances to confirm updates were applied.