If you see an error about users being excluded from rollover, it usually means the custom bank holiday layers don’t include all required dates. You must ensure each layer is fully populated before running rollover.
📌 Note: You need HR Admin permissions to update custom bank holiday layers.
Update custom bank holiday layers
Click HR Admin, then click Setup.
Click Custom Bank Holidays.
Select a layer, then click Submit.
Add bank holiday dates for the required year.
Click Save.
Check all custom layers
If your system uses multiple layers:
Open each custom bank holiday layer.
Ensure all required dates are entered.
This is especially important if:
You use different layers for different locations.
You have multiple business years.
Check affected users
To identify which layers are causing the issue:
Click HR Admin, then click Change user work layers.
Find an affected user.
Review the Layer Array.
This shows which bank holiday layers apply to the user.
Add missing future dates
Some layers include dates that fall after the current business year (for example, Christmas shutdown periods).
Add all required dates for both the current and next year.
Don’t leave any year partially completed.
📌 Note: The system requires complete bank holiday data across relevant years to run rollover.
Create a new bank holiday layer
If needed:
Click HR Admin, then click Setup.
Click Custom Bank Holidays.
Click Insert.
Enter the required details.
Click Save.
Understand the cause
The rollover process:
Checks all bank holiday layers used by users.
Excludes users if any required data is missing.
Incomplete layers often occur when:
Dates for a new year aren’t added.
Holiday periods span multiple calendar years.