If a custom bank holiday doesn’t appear, the issue is usually caused by missing data in the bank holiday layer or incorrect work layer settings for the user.
📌 Note: You need HR Admin permissions to update work layers and custom bank holidays.
Check bank holiday descriptions
Each bank holiday entry must include a description.
Click HR Admin, then click Setup.
Click Custom Bank holidays.
Check each row in the selected layer.
Enter a value in Description if it shows “not set”.
Click Save.
📌 Note: The system won’t recognise bank holidays without a description.
Check the user’s layer array
Click HR Admin, then click Users.
Click Change user work layers.
Find the user, then review the Layer Array.
Ensure the array includes the correct custom bank holiday layer ID.
Add the bank holiday layer if missing
If the layer isn’t included:
Click the Layer Array field.
Add the correct layer ID.
Press Enter, then click Save.
Check for incomplete rows
Make sure there are no empty rows in the bank holiday layer.
Ensure all required fields are completed for each entry.
Check for multiple bank holiday layers
Your organisation may use more than one layer (for example, UK bank holidays and a Christmas shutdown).
Confirm all required layer IDs are included.
Don’t remove existing IDs without checking their purpose.
⚠️ Important: Some layer IDs represent working patterns. Removing them can affect allowances and schedules.
Identify layer IDs
To confirm what each layer represents:
Click HR Admin, then click View or create your own custom work layers.
Or click View default work layers.