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Disable a user account without making them a leaver

Restrict or disable a user’s access without marking them as a leaver.

C
Written by Charlotte Alderson

If you need to stop a user from accessing the system or making changes, you can update their account validation status without processing them as a leaver.

📌 Note: You need HR Admin permissions to update user account settings.

Update account validation

  1. Click My Admin, then click View another user.

  2. Select the user, then click System.

  3. Select an option in Account Validation.

  4. Click Submit changes.


Choose the correct option

Each setting controls access differently:

Read Only

  • Prevents the user from making changes or booking absence.

  • The user can still log in and view their account.

No

  • Prevents the user from logging in.

  • The user remains visible in reports without unhiding leavers.

Suspended

  • Prevents the user from logging in.

  • Removes the user from reports.


Decide which option to use

  • Use Read Only to restrict actions but keep visibility.

  • Use No to block access but keep reporting data.

  • Use Suspended to remove access and hide the user from reports.

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