If an unplanned absence (such as sickness) was booked in error, you can cancel it using the back-to-work process. Simply deleting it may not work, as the system expects the absence to be completed or cancelled properly.
š Note: You need the appropriate permissions or user access to complete the back-to-work form.
Cancel the absence
Ask the employee to sign in to TeamSeer.
Go to Notifications.
Click Complete back to work form.
Select Request cancellation at the bottom of the form.
Understand why the absence returns
Unplanned absences follow a workflow process.
If not completed or cancelled correctly, the system may restore them.
Confirm the cancellation
After submitting the cancellation:
Check the userās calendar.
Confirm the absence has been removed.