If you see the error “Form was submitted with an invalid CSRF token”, the issue is usually caused by an expired session or outdated browser data.
📌 Note: This issue affects login, approvals, and unplanned absence submissions.
Try signing in again
Log out of the system.
Close the browser.
Sign in again, then retry the action.
This resolves most session-related issues.
Check for session timeout
The error can occur if:
The user has been inactive for a long period.
The session expires before submitting a form.
To avoid this:
Refresh the page before submitting.
Complete actions promptly after signing in.
Clear browser cache and cookies
If the issue continues:
Open your browser settings.
Clear cached files and cookies.
Restart the browser.
Sign in again.
📌 Note: This removes stored credentials that can cause conflicts.
Try a different browser
Open TeamSeer in a browser you haven’t used before.
Sign in and attempt the action again.
This helps confirm if stored data in the original browser is causing the issue.
Understand the cause
This error usually happens when:
Stored login credentials are outdated.
A password has recently changed.
The system is using an expired session token.
Confirm the fix
After completing the steps:
Retry the original action (login, approval, or submission).
Confirm the error no longer appears.