If you can’t see approve or decline options in your tasks list, the request may have been updated after it was submitted. In this case, you must review and approve the request from the calendar instead.
📌 Note: Use Google Chrome for the best experience, as some browsers may not display task options correctly.
Understand why options are missing
If you see an info (i) icon instead of approve or decline buttons, the request has changed.
This happens when:
A user submits a request.
Then edits and resaves it (for example, changes from full day to half day).
The system requires you to review the updated request before approving it.
Approve or decline from the calendar
Click the calendar icon in the task.
Review the request in Team View.
Click the requested dates to approve them.
To decline, turn on Decline mode, then click the dates.
Click Save.
Use calendar tools
While reviewing the request, you can:
Toggle Decline mode to switch between approve and decline.
Toggle Half days to manage partial days.
Click Find next approval to move between requests.
Fix ongoing issues
If you still can’t approve requests:
Check you’re using a supported browser.
Confirm you have the correct approval permissions.
Check the request hasn’t already been processed elsewhere.