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Unable to view the rollover report

Fix issues where the rollover report doesn’t open, generate, or display after running the rollover process.

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Written by Charlotte Alderson

If you can’t view or generate a rollover report, the issue is usually related to your browser or cached data. You can resolve this by checking browser compatibility and refreshing your session.

Try a supported browser

Switch to a supported browser and try again:

  • Microsoft Edge.

  • Mozilla Firefox.

  • Safari.


Refresh the page

  • Refresh your browser page.

  • Return to the report and try to open it again.


Clear browser cache

Clear your browser cache to remove stored data that may block the report.

  • Open your browser settings.

  • Clear cached files and data.

  • Reload the system and try again.


Try an alternative setup

If the issue continues:

  • Open the report in a different browser.

  • Try another device if available.

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